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TIO Annual Report 2012

Ombudsman's message

“Our 2012 annual report reflects our focus on preparing for a telecommunications industry that is continually changing and converging with new technologies, services and products.”

Simon

Conciliation

A faster and more effective process to handle complaints that were unresolved through referral to the consumer’s service provider. The TIO acts as a facilitator to a resolution.

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Trendline

Top trends

New complaints decreased 2 per cent. Though not a substantial drop, we have noticed more significant reductions from April 2012.

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