Board and Council in 2011-12
Board members in 2011-12
John Rohan – Independent Director and Board Chairman
B Mech Eng, Grad Dip IE, MBA
John Rohan has been the Managing Director of Vodafone Australia Pty Ltd, Vodafone New Zealand Ltd and Vodafone Network Pty Ltd. He has also held the role of Executive Director, Vodafone Pacific. Previous positions include Executive General Manager of James Hardie Building Services and Technologies, Chief Executive of McConnell Dowell's Building Product Group, Australia and New Zealand, and General Manager of Comalco Building Products.
Ravi Bhatia – Founder and former CEO of Primus Australia
B Elec Eng
Ravi founded Primus Australia and retired as its CEO in 2011. He has held senior management positions in the US, Germany and other countries with Primus, MCI, OTC and Siemens in sales, marketing and public policy. Ravi is a member of the Board of the Alfred Foundation and the President of Australia India Business Council - Victoria.
Stephen Dalby – Chief Regulatory Officer, iiNet
Stephen has been involved in the telecommunications industry for more than 40 years. Since 2003, he has been an executive with the iiNet Group. Stephen is also CEO of Chime Communications Pty Ltd, iiNet’s carrier subsidiary, is on the boards of Communications Alliance Ltd and Prosubi Ltd and is based in Perth.
Michael Elsegood – Manager, Regulatory Compliance and Safeguards, Optus
B Eng (Hons), MBA
Michael Elsegood supervises Optus's Disability Action Plan and manages numbering matters and Optus' compliance with obligations that support law enforcement agencies. In a telecommunications industry career spanning more than 30 years, he has been involved with call charging and billing accuracy standards, quality of service reporting, end-to-end performance standards and number portability.
Jane Harvey – Independent Director
BCom, MBA, FCA, FAICD
Jane Harvey has extensive experience across the financial services, health care and public company sectors. Directorships include: IOOF Holdings Ltd, Medibank Private Ltd, Colonial Foundation Trust, and oversight Board of the Department of Treasury and Finance. Jane is a Victorian Council member of the Australian Institute of Company Directors.
Jules Scarlett – Director, Cross Company Customer and Complaint Management, Telstra
BA LLB (Hons)
Jules is Director, Cross Company Customer and Complaint Management at Telstra. Jules has responsibility for the framework of driving customer satisfaction at Telstra as well as facilitating senior customer service reviews. Jules is also responsible cross company for complaint management. She has worked for Telstra for more than 12 years.
Louise Sexton – Group General Counsel and Company Secretary, Vodafone Hutchison Australia
BA, LLM, MBA (Executive)
Louise Sexton is Group General Counsel and Company Secretary of Vodafone Hutchison Australia (VHA) and Company Secretary of Hutchison Telecommunications (Australia) Limited (HTAL).
Prior to the formation of VHA in June 2009, Louise had been General Counsel and Company Secretary of HTAL since September 1998.
Louise has extensive legal and regulatory experience as General Counsel and Company Secretary in listed public companies across a number of high technology industries in Australia.
Louise also brings experience from her time working for the Federal Attorney-General's Department and for one of Australia's largest law firms.
Phill Sporton – Executive Director of Service Delivery, Telstra
B App Sci (App Elec)
Phill Sporton is the Executive Director of Service Delivery in Telstra Operations. This area of Telstra is responsible for the installation, connection and repair of Telstra's products, services and plant. Along with Australia's largest field workforce (approximately 3,500 field technicians), Phill's organisation is made up of teams across field-related customer activation and assurance functions, fault recording call centres and a range of back of house and support functions.
Having started with Telstra as an engineer in 1983, Phill has spent 28 years at Telstra in a range of roles, including several positions in senior management.
Alexandra Thomas – Director, Customer Solutions and Service, Optus
Alexandra Thomas is the Vice President Customer Solutions and Services at Optus. In this role, Alex is responsible for professional and managed services at Optus, as well as customer service operations for business and government customers.
Gary Smith – Head of Regulatory Compliance, Optus (Alternate Director)
B Econ / Politics (Hons)
Gary Smith is Head of Regulatory Compliance, Optus and has more than twenty years of experience in the telecommunications industry, including working with the former telecommunications industry regulator, AUSTEL. He has also worked with the Reserve Bank of Australia and the Victorian Parliament. Gary has a B Econ/Politics (Hons), has been extensively involved in the establishment of the co-regulatory arrangements for the telecommunications industry and is also a board member of Communications Alliance.
Gary Smith resigned as alternate director on 30 April, replacing Sue Sdregas on TIO Council on 1 May 2012.
Brian Currie – General Manager of Regulatory Affairs, Vodafone Hutchison Australia (Alternate Director )
With more than 30 years in the industry, Brian Currie has broad experience and knowledge that covers telecommunication engineering, management and regulatory affairs. He has formal qualifications in engineering and management.
Christine Williams has performed a range of roles as regulatory manager and legal counsel for many difference aspects of Telstra's business. Before joining Telstra in 1996, Christine was a senior associate in private legal practice.
Council members in 2011-12
Andrew Dyer – Council Chairman
Andrew Dyer was appointed Chairman in 2010. He is a company director and serves on a number of boards including the Transport Accident Commission, American Australian Association, The Good Foundation, Monash University Engineering Foundation and the Australian Solar Energy Society. He also serves on a number of advisory boards including the Melbourne Symphony Orchestra, the Victorian College of the Arts and Faculty of Music at the University of Melbourne, the Australian Regenerative Medicine Institute at Monash University and the Richmond Football Club.
Andrew has held executive roles in the utilities, technology and professional services industries, based in both Australia and overseas. He was also Victoria's Commissioner to the Americas.
A former McKinsey & Co consultant, Andrew holds a Bachelor of Engineering with first class honours from Monash University and an MBA from Georgetown University in Washington DC.
User and public interest group representatives
Teresa Corbin – Australian Communications Consumer Action Network
Teresa Corbin is Chief Executive Officer of the Australian Communications Consumer Action Network (ACCAN), a peak consumer body for the telecommunications industry. Teresa led the project to establish ACCAN, which began operating on 1 July 2009. Through her work in the community sector, in policy and management positions, she has built strong links with consumer groups at a regional, national and international level.
Chris Dodds represents the Australian Council of Social Service (ACOSS) on Telstra's Low Income Measures Assessment Committee (LIMAC), in the position of chair. He is immediate past president of the Council of Social Service of NSW (NCOSS). He has been involved in community services for more than 30 years and in telecommunications issues for the last 10 years. While not representing any particular organisation on the TIO Council, Chris has a keen interest in the challenges facing those on low incomes or confronting other disadvantage.
Dr Paul Harrison
Dr Paul Harrison (PhD, MAICD) is a senior lecturer and chair of the consumer behaviour and advertising program at Deakin University's Graduate School of Business. Dr Harrison is also the leader of the Ethics and Social Engagement research cluster at the Centre for Sustainable and Responsible Organisations. His research, consulting and writing examines the psychology of emotional and rational behaviour, and the effect of marketing and advertising on consumer behaviour from an ethical and corporate social responsibility perspective. Paul is involved on a number of boards and committees, including being a past chair, and current board and audit committee member of the Asylum Seeker Resource Centre, and director of consumer behaviour research consultancy, tribalinsight.
Loretta Kreet – Legal Aid Queensland
Loretta Kreet has spent the last 10 years working exclusively in the area of consumer credit within the community sector and Legal Aid Queensland. She is a consumer director on the Financial Co-operative Dispute Resolution scheme, a board member of Parent to Parent Inc and a member of the Brisbane Consumers' Association.
Dr Wayne Warburton – Wesley Mission Australia
Dr Wayne Warburton is a psychologist and financial counsellor at Wesley Mission in Sydney and a research fellow and lecturer with the Department of Psychology at Macquarie University in Sydney. He is also a consumer advocate on the Telstra Credit Management Working Group and the principal editor of Sharkwatch, a national financial counselling journal.
Trevor Hill – Telstra
Trevor Hill is Group Manager, Consumer and Compliance, Corporate Affairs at Telstra. He has worked for Telstra for many years in a variety of management and policy roles.
He has extensive experience in Consumer related matters and played a major role in the development of the new Telecommunications Consumer Protection Code.
He represents Telstra on the Communications Alliance Operations Council and is the Chair of CA’s Industry Consumer Advisory Group [ICAG]. Trevor was previously Telstra’s TIO Board Director.
Jonathan Matthews – Intelligent IP Communications
Jonathan has worked in the telecommunications industry for the past 15 years. During this time he has working with a number of major as well as small niche carriers in all levels of business management. Currently Jonathan is an executive director and co-founder at Intelligent IP Communications, a national Telecommunications Carrier providing unified communications to businesses throughout Australia and specialising in delivering solutions to remote locations.
Sue Sdregas – Optus
Sue Sdregas has worked in the telecommunications industry for the past 19 years with 15 of those spent at Optus. In her roles she managed a broad range of functions within the customer care arena including the escalated complaints team and the customer knowledge management team, and strategy and planning.
Sue Sdregas ended her term on 20 April 2012
Gary Smith – Optus
B Econ / Politics (Hons)
Gary Smith is the General Manager, Regulatory Compliance and Self Regulation at Optus. He has previously worked with the telecommunications regulator, Austel, the Reserve Bank of Australia and the Victorian State Government.
Gary Smith replaced Sue Sdregas from 1 May 2012
Ross Wheeler - Albury Local Internet Pty Ltd
Ross Wheeler joined the Council as the elected member representative of internet service providers. He is the proprietor and founder of Albury Local Internet, a regional ISP, that has been operating since May 1995.
John Wilkes – Vodafone Hutchison Australia
John is a Chartered Accountant with over 20 years experience in a range of Finance, Sales, Marketing, Risk and Audit roles across Australia, New Zealand, Asia, North America and Europe. John joined Vodafone Australia in 2008 following positions in KPMG, Air New Zealand and Stockland. He brings extensive governance experience with roles also encompassing a strong emphasis in customer service and corporate responsibility.