Financial yearNew ComplaintsConciliations and InvestigationsEnquiries
 Level 2
Level 3
Level 4
2008-09175,946 17,3914,32144030,650
2009-10167,772 20,0133,79141339,805
2010-11197,68217,8632,41535739,928
2011-12193,702 19,3584014153,131
Change (%)-28.4-83.4-88.533.1
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