2008-09

2009-10

2010-11

2011-12

% change

Internet

41,560

42,685

37,092

30,856

-16.8

Landline

55,667

46,859

46,040

37,425

-18.7

Mobile

65,128

74,231

112,376

122,834

9.3

Mobile Premium Services

13,591

3,997

2,174

2,587

19

Total New Complaints

175,946

167,772

197,682

193,702

-2