Clause

Descriptions

Confirmed Code Breaches

9.2.5

A provider must seek to resolve a complaint at first contact, and where this is not possible the complaint must be finalised within 30 days or as soon as practicable in all the circumstances.

144

3.2.1

The information that the provider gives to a consumer must be accurate, relevant, current and timely.

142

9.1.1(f)

Providers must record, action and monitor the undertakings they make to resolve consumer complaints.

142

9.1.1(d)

A provider must have adequate resources with the authority to resolve complaints and achieve outcomes.

115

6.4.1

Providers must both ensure and be able to verify and demonstrate that their billing is accurate.

86