Clause

Descriptions

Possible Code issues

3.2.1

The information that a provider gives to a consumer must be accurate, relevant, current and timely.

73,735

6.4.1

Providers must both ensure and be able to verify and demonstrate that their billing is accurate.

57,148

9.1.1(f)

Providers must record, action and monitor the undertakings they make to resolve consumer complaints.

44,394

6.4.2
Bills must contain enough information for a consumer to be able to verify that the charges are consistent with the agreed upon contracted prices and discounts.
24,352
6.3.2(e)
Bills issued by a provider must include a description of the charges and credits being billed, including third party charges.
21,559