Top 7 Issues for New Complaints

% of total

Customer Service

23.6%

Billing and Payments

20.1%

Faults

17.0%

Complaint Handling

14.2%

Credit Management

11.4%

Contracts

9.7%

Connection (Provisioning)

2%

Other Issues*

2%

*Other issues includes: Transfer, Privacy, Directories, Land Access, Disability, Phonecards and Payphones.