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Organisation

Staff overview

Staff numbers stabilised in comparison to the previous year, when a sharp increase in complaints caused the TIO to address demand by hiring more staff.

TIO staff member on phone

Organisation

RADaR

Following two years of planning and implementation, we transferred to a new complaint handling system, RADaR, designed for greater efficiency and effectiveness.

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Reviewing the TIO

In 2011-12, the TIO was the subject of reviews conducted by the ACMA and DBCDE, as well as an internal review required under our Articles Association.

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Enterprise bargaining

The TIO agreed to begin bargaining for a new enterprise agreement with its employees in early 2012.

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