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Australian Capital Territory

We received 3,203 new complaints from the nation’s capital, and the third highest rate of complaints per population, with 8.9 complaints per 1,000 people.

The most common issues raised by consumers in ACT were about poor customer service and about service providers not actioning their undertakings once the consumers had made a complaint. Underlying these complaints were issues were about:

  • poor mobile network coverage (557 issues)
  • the quality of information given to a consumer at the point of sale (321 issues)
  • disputes about the total amount of a bill (295 issues).

Consumers in Canberra’s outer northern suburbs, particularly the suburbs around Gungahlin and Belconnen, complained mostly about issues to do with poor coverage. Similar problems were experienced by consumers who called us from Canberra’s outer southern suburbs in the surrounds of Kambah and along the Murrumbidgee River. 

ACT map

Australian Capital Territory - snapshot

New complaints Population Complaints per 1,000
3,203 357,218 8.9

Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.

Top postcodes

P/code Place CPT*
2914 Amaroo and surrounds 10.6
2612 Braddon 9.9
2913 Ngunnawall and surrounds 9.6
2902 Kambah 9.5
2905 Isabella Plains and surrounds 9.3
2615 Melba and surrounds 8.9
2904 Monash and surrounds 8.7
2602 Dickson and surrounds 8.6
2617 Belconnen and surrounds 8.6
2906 Conder and surrounds 8.4
Link to table

 

* Complaints per thousand

View detailed statistics per postcode (Excel, 21KB)

Top postcodes

P/code Place CPT*
2914 Amaroo and surrounds 10.6
2612 Braddon 9.9
2913 Ngunnawall and surrounds 9.6
2902 Kambah 9.5
2905 Isabella Plains and surrounds 9.3
2615 Melba and surrounds 8.9
2904 Monash and surrounds 8.7
2602 Dickson and surrounds 8.6
2617 Belconnen and surrounds 8.6
2906 Conder and surrounds 8.4
Link to table

 

* Complaints per thousand

View detailed statistics per postcode (Excel, 21KB)