Australian Capital Territory
We received 3,203 new complaints from the nation’s capital, and the third highest rate of complaints per population, with 8.9 complaints per 1,000 people.
The most common issues raised by consumers in ACT were about poor customer service and about service providers not actioning their undertakings once the consumers had made a complaint. Underlying these complaints were issues were about:
- poor mobile network coverage (557 issues)
- the quality of information given to a consumer at the point of sale (321 issues)
- disputes about the total amount of a bill (295 issues).
Consumers in Canberra’s outer northern suburbs, particularly the suburbs around Gungahlin and Belconnen, complained mostly about issues to do with poor coverage. Similar problems were experienced by consumers who called us from Canberra’s outer southern suburbs in the surrounds of Kambah and along the Murrumbidgee River.
Australian Capital Territory - snapshot
|New complaints||Population||Complaints per 1,000|
Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.
|2914||Amaroo and surrounds||10.6|
|2913||Ngunnawall and surrounds||9.6|
|2905||Isabella Plains and surrounds||9.3|
|2615||Melba and surrounds||8.9|
|2904||Monash and surrounds||8.7|
|2602||Dickson and surrounds||8.6|
|2617||Belconnen and surrounds||8.6|
|2906||Conder and surrounds||8.4|
* Complaints per thousand
View detailed statistics per postcode (Excel, 21KB)