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New South Wales

The TIO received the most new complaints (60,398) as a whole from New South Wales, which is reflective of their population, the largest in Australia. However, in proportion to its population, New South Wales had the fourth highest rates of complaints in the country, with 8.7 complaints per 1,000 people.

The most common issues raised by consumers in New South Wales were about poor customer service and service providers not actioning their undertakings to resolve a complaint. Underlying these complaints were issues were about:

  • poor network coverage (10,818 issues)
  • disputes over the total amount of a bill (6,586 issues)
  • the quality of information given to a consumer at the point of sale (6,263 issues).

Parramatta (2150) was the postcode with the highest number of complaints – 21.5 per 1,000 people. It was also the fourth postcode with the most complaints in relation to its population, Australia wide. Parramatta had a high incidence of complaints about consumers who were credit default listed without proper notification. Customer service aside, this was the most prevalent issue.

Postcodes 2171 and 2161, both in the outer west fringe of Sydney, were mainly concerned about poor mobile phone coverage. 

NSW map

New South Wales - snapshot

New complaints Population Complaints per 1,000
60,398 6,917,656 8.7

Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.

Top postcodes 

P/code Place CPT*
2150 Parramatta 21.5
2000 Sydney City 20
2015 Alexandria and surrounds 19.6
2045 Haberfield 19.4
2171 Hoxton Park and surrounds 15.9
2011 Potts Point and surrounds 15.7
2016 Redfern 15.6
2481 Byron Bay and surrounds 15.2
2161 Guildford and surrounds 15.1
2010 Darlinghurst 15
Link to table


* Complaints per thousand

View detailed complaint statistics (Excel, 22KB)