Northern Territory

We received the fewest number complaints in Australia from consumers in the Northern Territory – 1,169 new complaints. In proportion to its population this is a rate of 5.5 complaints per 1,000 people.

The most common issues raised by consumers in the Northern Territory were about poor customer service and about service providers not actioning their undertakings to resolve a complaint. Underlying these complaints were issues were about:

• disputes over the total amount of a bill (141 issues)
• poor network coverage (137 issues)
• the quality of information given to a consumer at the point of sale (111 issues).