We received 34,077 new complaints from consumers in Queensland, or 7.8 per 1,000 people.
The most common issues raised by Queensland consumers were about poor customer service and about service providers not actioning their undertakings to resolve a complaint. Underlying these complaints were issues were about:
- poor network coverage (4,593 issues)
- disputes over the total amount of a bill (3,903 issues)
- the quality of information given to a consumer at the point of sale (3,623 issues).
A number of postcodes in the Gold Coast area, including Broadbeach, Southport, Burleigh Heads and Surfers Paradise, featured among the postcodes where we received the most complaints in Queensland. The main issue that drove these complaints was poor mobile coverage.
Queensland - snapshot
|New complaints||Population||Complaints per 1,000|
Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.
|4217||Surfers Paradise and surrounds||15.2|
|4101||South Brisbane and surrounds||14.8|
|4218||Broadbeach and surrounds||13.9|
* Complaints per thousand
View detailed complaints per postcode (Excel, 21KB)