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We received 34,077 new complaints from consumers in Queensland, or 7.8 per 1,000 people.

The most common issues raised by Queensland consumers were about poor customer service and about service providers not actioning their undertakings to resolve a complaint. Underlying these complaints were issues were about:

  • poor network coverage (4,593 issues)
  • disputes over the total amount of a bill (3,903 issues)
  • the quality of information given to a consumer at the point of sale (3,623 issues).

A number of postcodes in the Gold Coast area, including Broadbeach, Southport, Burleigh Heads and Surfers Paradise, featured among the postcodes where we received the most complaints in Queensland. The main issue that drove these complaints was poor mobile coverage. 

QLD map

Queensland - snapshot

New complaints Population Complaints per 1,000
34,077 4,332,737 7.8

Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.

Top postcodes 

P/code Place CPT*
4000 Brisbane City 15.6
4217 Surfers Paradise and surrounds 15.2
4005 New Farm 14.8
4101 South Brisbane and surrounds 14.8
4218 Broadbeach and surrounds 13.9
4215 Southport 13.8
4220 Burleigh Heads 13.6
4053 Stafford 13.3
4227 Reedy Creek 12.8
4210 Studio Village 12.8
Link to table


* Complaints per thousand

View detailed complaints per postcode (Excel, 21KB)