We received 15,936 new complaints from South Australia. In proportion to its population, this represents 9.9 complaints per 1,000 people, and makes it the state with the second highest rate of complaints in Australia.
The issues most commonly complained about by South Australians were about poor customer service and about service providers not actioning their undertakings to resolve a complaint. Underlying these complaints were issues were about:
- poor mobile network coverage (2,340 issues)
- disputes about the total amount of a bill (1,730 issues)
- a failure by service providers to give consumers another avenue of recourse by referring them to the TIO if unable to resolve a complaint (1,651 issues).
The postcodes with the highest number of complaints per 1,000 people were in inner city Adelaide. Adelaide City, with 21.9 complaints per 1,000 people was also the postcode with the third highest rate of complaints per 1,000 people in Australia. Most complaints from Adelaide City were driven by issues about the quality of information given to a consumer at the point of sale when contracting a service.
A number of suburbs surrounding the city of Elizabeth, north of Adelaide, also featured among the top 10 postcodes with most complaints in the state. The main concern of residents in this area was mobile phone coverage.
South Australia - snapshot
|New complaints||Population||Complaints per 1,000|
Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.
|5007||Hindmarsh and surrounds||18.1|
|5115||Munno Para and surrounds||17.4|
|5031||Mile End and surrounds||14.1|
|5110||Bolivar and surrounds||14|
|5114||Blakeview and surrounds||14|
|5067||Norwood and surrounds||13.4|
|5096||Para Hills and surrounds||12.9|
|5019||Semaphore and surrounds||12.7|
*Complaints per thousand
View detailed statistics per postcode (Excel, 21KB)