We received 2,883 new complaints from Tasmania. In relation to its population this is a rate of 5.8 complaints per thousand people – the second lowest rate of complaints in Australia.
The most common issues raised by Tasmanian consumers were about poor customer service and about service providers not actioning their undertakings once the consumers had made a complaint. Underlying these complaints were issues were about:
- disputes over the total amount of a bill (360 issues)
- a failure by a service provider to give a consumer another avenue of recourse by referring them to the TIO if unable to resolve a complaint (269 issues)
- the quality of information given to a consumer at the point of sale (269 issues)
Hobart was the suburb with the most complaints received per 1,000 of population in Tasmania. Aside from issues about customer service, consumers in Hobart complained about overcommitment due to inadequate spend controls.
The adjacent suburbs of Claremont and Glenorchy, north of Hobart are second and third on the list, with 7.1 and 6.8 complaints per 1,000 people respectively. Disputes over the total amount of a bill were the main issues in these two areas aside customer service and complaint handling.
In regional Tasmania, we received 5.1 complaints per 1,000 people in Devonport. Customer service and complaint handling aside, the issues recorded in that area were disputes over the total of bill and collections agents pursuing consumers for debts that were in dispute.
Launceston registered 4.8 complaints per 1,000 people. Mobile phone coverage was the main issue mentioned in complaints from that area.
Tasmania - snapshot
|New complaints||Population||Complaints per 1,000|
Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.