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Western Australia

We received 15,832 new complaints from consumers in Western Australia in 2011-12. In proportion to the state’s population, this amounts to seven complaints per 1,000 people.

The most common issues raised by Western Australian consumers were about poor customer service and about service providers not actioning their undertakings to resolve a complaint. Underlying these complaints were issues were about:

  • poor network coverage (2,512 issues)
  • disputes over the total amount of a bill (1,872 issues)
  • high bills as a result of inadequate spend management tools (1,655 issues).

The Perth City (postcode 6000), had 18.7 complaints per 1,000 people. The most common issue in this area was financial overcommitment due to inadequate spend management tools.

Butler, in Perth’s outer north, was second in the state’s top postcodes with 11.9 complaints per 1,000 people. This is an area of population growth due to the Brighton Estate development in recent years. The most common issue in Butler was mobile phone coverage.

Baldivis, outside Rockingham, was the third suburb with the most complaints. Most of these were also about poor mobile phone coverage.
WA map

Western Australia - snapshot

New complaints Population Complaints per 1,000
15,832 2,239,171 7

Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.

Top postcodes 

P/code Place CPT*
6000 Perth City 18.7
6036 Butler 11.9
6171 Baldivis 10.5
6069 The Vines and surrounds 10
6053 Bayswater 9.6
6101 East Victoria Park 9.6
6061 Mirrabooka and surrounds 9.4
6051 Maylands 9.1
6065 Wanneroo and surrounds 9
6030 Clarkson and surrounds 8.9
Link to table

 

*Complaints per thousand

View detailed complaints per postcode (Excel, 22KB)

Top postcodes 

P/code Place CPT*
6000 Perth City 18.7
6036 Butler 11.9
6171 Baldivis 10.5
6069 The Vines and surrounds 10
6053 Bayswater 9.6
6101 East Victoria Park 9.6
6061 Mirrabooka and surrounds 9.4
6051 Maylands 9.1
6065 Wanneroo and surrounds 9
6030 Clarkson and surrounds 8.9
Link to table

 

*Complaints per thousand

View detailed complaints per postcode (Excel, 22KB)