We received 15,832 new complaints from consumers in Western Australia in 2011-12. In proportion to the state’s population, this amounts to seven complaints per 1,000 people.
The most common issues raised by Western Australian consumers were about poor customer service and about service providers not actioning their undertakings to resolve a complaint. Underlying these complaints were issues were about:
- poor network coverage (2,512 issues)
- disputes over the total amount of a bill (1,872 issues)
- high bills as a result of inadequate spend management tools (1,655 issues).
The Perth City (postcode 6000), had 18.7 complaints per 1,000 people. The most common issue in this area was financial overcommitment due to inadequate spend management tools.
Butler, in Perth’s outer north, was second in the state’s top postcodes with 11.9 complaints per 1,000 people. This is an area of population growth due to the Brighton Estate development in recent years. The most common issue in Butler was mobile phone coverage.Baldivis, outside Rockingham, was the third suburb with the most complaints. Most of these were also about poor mobile phone coverage.
Western Australia - snapshot
|New complaints||Population||Complaints per 1,000|
Population based on Australian Bureau of Statistics Census 2011. There are some cases where the TIO cannot record a consumer's postcode, therefore we have excluded those complaints from this counting.
|6069||The Vines and surrounds||10|
|6101||East Victoria Park||9.6|
|6061||Mirrabooka and surrounds||9.4|
|6065||Wanneroo and surrounds||9|
|6030||Clarkson and surrounds||8.9|
*Complaints per thousand
View detailed complaints per postcode (Excel, 22KB)