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Top 10 providers

Telstra

  2010-11 2011-12 % Change
New complaints by year 78,949 61,991 -21.5%
View Telstra - New complaints by year
Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 18,581 19,971 22,506 17,891 15,680 14,203 17,188 14,920
Internet 4,508 4,654 4,934 3,636 3,022 2,803 4,047 3,718
Landline 7,310 8,198 9,189 7,134 6,009 5,183 6,169 5,695
Mobile 6,511 6,840 8,091 6,909 6,470 6,053 6,708 5,243
Mobile Premium Services 252 279 292 212 179 164 264 264
View Telstra complaints
  2010-11 2011-12 % Change
New complaints by year 28,323  41,602 46.9%
View Optus - New complaints by year
Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 6,571 5,737 6,965 9,050 10,605 10,613 11,122 9,262
Internet 1,074 803 844 1,078 1,262 1,090 1,393 1,291
Landline 1,067 909 1,055 1,119 1,112 1,148 1,370 1,197
Mobile 4,325 3,960 4,993 6,779 8,142 8,262 8,150 6,593
Mobile Premium Services 105 65 73 74 89 113 209 181
View Optus complaints
  2010-11 2011-12 % Change
New complaints by year 35,563  39,588 11.3%
View Vodafone - New complaints by year
  Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 4,184 7,480 14,672 9,227 10,479 10,734 10,514 7,861
Internet 518 670 787 542 608 470 479 495
Mobile 3,606 6,726 13,822 8,590 9,764 10,143 9,867 7,179
Mobile Premium Services 60 84 63 95 107 121 168 187
View Vodafone complaints
  2010-11 2011-12 % Change
New complaints by year 19,046 17,314 -9.1%
View 3 - New complaints by year
  Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 3,895 3,731 5,912 5,508 6,397 5,055 3,913 1,949
Internet 436 338 387 329 473 274 255 137
Mobile 3,396 3,335 5,473 5,135 5,848 4,717 3,599 1,777
Mobile Premium Services 63 58 52 44 76 64 59 35
View 3 complaints
  2010-11 2011-12 % Change
New complaints by year 6,142 8,177 33.1%
View Virgin - New complaints by year
Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 1,488 1,373 1,572 1,709 1,524 1,597 2,520 2,536
Internet 215 169 180 160 110 108 134 152
Landline 63 43 45 19 13 17 23 14
Mobile 1,167 1,130 1,335 1,505 1,377 1,453 2,311 2,329
Mobile Premium Services 43 31 12 25 24 19 52 41
View Virgin complaints
  2010-11  2011-12 % Change
New complaints by year 4,212 3,443 -18.3%
View TPG - New complaints by year
 Jul-Sep 10Oct-Dec 10Jan-Mar 11Apr-Jun 11Jul-Sep 11Oct-Dec 11Jan-Mar 12Apr-Jun 12
Total new complaints8519281,3841,049832731958922
Internet590598885696521450561597
Landline103177322232173164267202
Mobile143144170119137113124118
Mobile Premium Services159721465
View TPG complaints
  2010-11 2011-12 % Change
New complaints by year 2,966 2,827 -4.7%
View Dodo - New complaints by year
  Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 666 787 790 723 665 648 840 674
Internet 351 392 413 346 320 314 412 318
Landline 157 195 181 173 169 181 258 184
Mobile 152 197 193 203 175 153 170 171
Mobile Premium Services 6 3 3 1 1 0 0 1
View dodo complaints
  2010-11 2011-12 % Change
New complaints by year 2,781 2,622 -5.7%
View Crazy John's - New complaints by year
Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 501 593 801 886 1,004 566 619 433
Internet 59 64 70 95 81 27 30 37
Mobile 428 514 720 775 908 529 566 374
Mobile Premium Services 14 15 11 16 15 10 23 22
View Crazy John's complaints
  2010-11 2011-12 % Change
New complaints by year 2,974 2,188 -26.4%
View iiNET - New complaints by year
Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 302 1,094 943 635 502 578 578 530
Internet 181 397 375 276 233 288 271 285
Landline 121 596 475 299 231 252 262 207
Mobile 0 98 90 60 37 35 38 37
Mobile Premium Services 0 3 3 0 1 3 7 1
View iiNet complaints
  2010-11 2011-12 % Change
New complaints by year 1,110 1,055 -5.0%
View Primus - New complaints by year
Jul-Sep 10
Oct-Dec 10
Jan-Mar 11
Apr-Jun 11
Jul-Sep 11
Oct-Dec 11
Jan-Mar 12
Apr-Jun 12
New complaints by quarter 311 249 282 268 264 233 309 249
Internet 141 98 104 123 112 96 121 96
Landline 159 138 164 117 135 120 154 124
Mobile 11 12 14 28 17 17 33 29
Mobile Premium Services 0 1 0 0 0 0 1 0
View Primus complaints

Complaints by service provider

View detailed complaint statistics for providers that had 25 or more new complaints in 2011-12 (opens as an Excel spreadsheet):

New complaints by providers with more than 25 new complaints

Investigations by providers with more than 25 complaints

Issues in new complaints by providers with more than 25 complaints

Issues in investigations by providers with more than 25 complaints

Issues by category

View statistics for all issues recorded in TIO complaints in 2011-12 (opens as an Excel spreadsheet):

Issues in new complaints

Issues in investigations


Complaints by service provider

View detailed complaint statistics for providers that had 25 or more new complaints in 2011-12 (opens as an Excel spreadsheet):

New complaints by providers with more than 25 new complaints

Investigations by providers with more than 25 complaints

Issues in new complaints by providers with more than 25 complaints

Issues in investigations by providers with more than 25 complaints

Issues by category

View statistics for all issues recorded in TIO complaints in 2011-12 (opens as an Excel spreadsheet):

Issues in new complaints

Issues in investigations